Privacy Policy
This Privacy Policy outlines the personal information Shota Stepz (and are jointly referred to as “we”, “us” or “our”) collects from you, either directly or indirectly, and how we will use it. Personal information is any information that can be used to identify you. The primary role of collecting your data is to ensure your shopping experience is as smooth and as simple a process as we can make it. We respect privacy and your rights to control your own personal data. Your data is highly valued and securely protected by us. We have never and will never sell your data to any third parties.
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The Types of Personal Information We Collect
We collect the information you voluntarily provide to us when you place an order or sign up for our membership, subscription, newsletter, or enter a competition. These include personal information details such as your phone number, address, email address, or work phone number.
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Information we collect automatically
We automatically collect information about you, primarily focused on the device you are searching our products and services with such as iPhones, iPads, Android phones or tablets, and desktops. This is to ensure the formats we provide imagery and detail on our products are best displayed and user-friendly across all platforms and operating devices. This ensures that when we design our website or make amendments and improvements to our website, you have the best experience on the device you are using to maximise your shopping experience and make it as smooth as possible. We may well also collect your general geographic location, as indicated by your IP address, your browser type, the web pages you visit, and which parts you may interact with. We may well obtain further information through social media platforms you may use to further improve the information and products that are more relevant to you.
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Customer Service Contact Data
Should you have the requirement to contact us for any assistance with your online order purchase, or just need some information regarding a product or service, we may store your contact details to ensure we offer you the best service and aftercare. This may include your phone number, email address, home address, or work contact number. This would also include any contact made through the social media channels we offer, such as chats or group messages. In the event you may return a product for an exchange or refund, we will use the contact information you have voluntarily provided to ensure we respond in the appropriate timescale and resolve any issues as smoothly as possible, keeping you informed of the progress if and when required.
Online Payment Resolutions
We use data to protect the security and safety of all our products and services at Shota Stepz and our customers, to detect and prevent fraud, to resolve disputes, and enforce our agreements. Third-Party payment providers we use online, such as Paypal, will never disclose any information with us that is not a requirement to resolve any issues customers may have raised. This is in regard to a product or service they have made payment for, or are seeking a refund or challenging a potentially fraudulent use of their account.
https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
Security and storage of personal information
We take protecting the security of your personal information as our highest priority. All our data is stored on top-tier industry strength secured servers. Hosted in fully accredited data centers used by high-profile industries including Government. All Third Party Vendors such as Paypal provide industry-standard encryption and adequate security measures, in line with their minimum security expectations. However, while we ensure sensible precautions to guard the personal information we collect, no security system is impenetrable.
Your online account information can only be accessed by you through the username and password you created. You should never disclose your password or username to anyone. You should always log out of any computer and close your browser as a sensible security practice. If you believe your account has been accessed by another person, please notify us immediately at info@shotastepz.co.uk
Your Rights
As you are in control of your personal data at all times, you can request a copy of the details we hold about you. You can also inform us of any changes you may wish to change about your details. You can ask us to remove or delete any details you are not happy for us to store about you. Our aim is to act swiftly in a sensible time frame to resolve this request from you. We aim to resolve your request within seven days.
Children's Information
Although visitors of all ages may navigate through www.shotastepz.com website pages, we do not knowingly collect any data from those who are under sixteen years old. If you have any concerns regarding improper registration or purchases made on our website, we will investigate and act accordingly to remove the registration and delete it from our records.
Contact Us
If you wish to contact us about any of your concerns over our Privacy Policy or the use of your personal data please email us at info@shotastepz.co.uk
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